Returns and Refund Policy

Last updated: 7 September 2026

At Vantier, we want you to be completely satisfied with your purchase. This Returns & Refund Policy explains your rights and the process for returning products purchased through our online store.

This policy does not affect your statutory rights under applicable United Kingdom consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Right to Cancel

If you are a consumer in the United Kingdom and purchase goods from Vantier online, you generally have the legal right to cancel your order within 14 days without giving any reason.

The cancellation period begins on the day after you, or a person nominated by you other than the carrier, receives the goods.

If your order contains multiple items delivered separately, the cancellation period begins on the day after you receive the final item from your order.

To exercise your right to cancel, you must inform us of your decision before the cancellation period expires by contacting:

Email: contact@vantier.com

Please include your order number and sufficient information for us to identify your order.

2. Returning Your Order

After notifying us that you wish to cancel your order, you must return the applicable item(s) within 14 days from the date you informed us of your decision to cancel.

Before sending a return, please contact us at contact@vantier.com for return instructions and the appropriate return address.

Please do not send returns to an address shown on the original parcel unless we have specifically confirmed that address as the correct returns address.

3. Condition of Returned Items

You are entitled to inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning, in the same way you would reasonably inspect an item in a physical shop.

Where possible, returned items should be:

• Unworn, other than for reasonable fitting or inspection;
• Unwashed;
• Free from stains, odours, damage or alterations;
• Returned with original tags and labels where reasonably possible; and
• Returned with any original accessories or components supplied with the product.

We may make a deduction from your refund if the value of the goods has been reduced as a result of handling beyond what is reasonably necessary to inspect them.

4. Return Shipping Costs

Unless the product is faulty, damaged, incorrect or not as described, you will normally be responsible for the direct cost of returning the goods to us.

We recommend using a tracked shipping service and retaining proof of postage until your return has been processed.

If you receive an incorrect, faulty, damaged or materially misdescribed product, please contact us at contact@vantier.com before returning it so that we can provide appropriate instructions.

5. Refunds

Where you validly exercise your statutory right to cancel, we will reimburse the payments due to you, including the cost of our least expensive standard delivery option where required by law.

If you selected a delivery method that was more expensive than our standard delivery option, we are not required to refund the additional delivery cost.

We may withhold reimbursement until we have received the goods back or you have provided satisfactory evidence that you have sent the goods back, whichever occurs first.

Refunds will be made without undue delay and, where applicable, no later than 14 days after we receive the returned goods or satisfactory evidence that they have been returned.

Refunds will normally be issued using the same payment method used for the original transaction, unless you expressly agree otherwise. You will not be charged a fee by Vantier for receiving your refund.

Once a refund has been issued, the time it takes to appear in your account may depend on your bank, card issuer or payment provider.

6. Faulty, Damaged or Incorrect Products

Under the Consumer Rights Act 2015, goods supplied by Vantier must be of satisfactory quality, fit for purpose and as described.

If your product is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at contact@vantier.com.

Please provide your order number, a description of the issue and, where appropriate, photographs showing the problem. This can help us investigate and resolve your request more quickly.

Where required by applicable law, you may be entitled to a refund, repair or replacement. Nothing in this policy limits or excludes your statutory rights regarding faulty or misdescribed goods.

7. Exceptions to the Right to Cancel

Certain products may be excluded from the statutory right to cancel where permitted by law. These may include:

• Goods made to your specifications or clearly personalised;
• Goods that are liable to deteriorate or expire rapidly;
• Sealed goods that are not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery; and
• Other goods excluded from cancellation rights under applicable UK consumer law.

For hygiene-sensitive clothing or accessories, any exclusion will only apply where the legal requirements for that exclusion are satisfied.

These exclusions do not remove any statutory rights you may have where a product is faulty, damaged, incorrect or not as described.

8. Exchanges

If you would like a different size, colour or product, please contact us at contact@vantier.com.

Exchanges are subject to product availability. Where a direct exchange is not available, you may need to return the original item for a refund and place a new order.

9. Sale and Promotional Items

Products purchased during a sale or promotion remain subject to your statutory consumer rights.

A discounted price does not remove your legal rights to cancel an eligible online purchase or your rights in relation to faulty, damaged or misdescribed goods.

10. Lost Returns

You are responsible for ensuring that returned goods reach the designated return address unless we have arranged or provided the return shipping ourselves.

We strongly recommend retaining your proof of postage and tracking information until your refund has been completed.

11. International Customers

Vantier may sell products to customers outside the United Kingdom. If you are purchasing from another country, additional or different mandatory consumer rights may apply under the laws of your country or region.

Nothing in this policy is intended to exclude any mandatory consumer rights that cannot lawfully be excluded.

12. Contact Us

If you have any questions regarding a return, refund, exchange or cancellation, please contact us:

Vantier
Email: contact@vantier.com

We aim to handle return and refund requests fairly and in accordance with applicable consumer protection law.