Privacy Policy

Last updated: 7 September 2026

Vantier ("Vantier", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, communicate with us or otherwise use our services.

This Privacy Policy is intended to comply with applicable United Kingdom data protection legislation, including the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 ("PECR"), as amended.

1. Who We Are

Vantier is an online fashion retailer offering products to customers through our online store.

For the purposes of applicable data protection law, Vantier is responsible for determining how and why your personal information is processed where we act as the data controller.

If you have questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Vantier
Email: contact@vantier.com

2. Personal Information We Collect

Depending on how you interact with Vantier, we may collect and process different categories of personal information, including:

  • Identity information: such as your name.
  • Contact information: such as your email address, telephone number, billing address and delivery address.
  • Order information: such as products purchased, order history, returns, refunds and delivery information.
  • Payment information: such as payment method and transaction information. Payment details may be processed directly by third-party payment providers rather than stored by us.
  • Account information: such as login details and account preferences if you create an account with us.
  • Customer service information: including communications you send to us and information provided when requesting support.
  • Technical information: such as IP address, browser type, device information, operating system and other technical identifiers.
  • Usage information: including information about how you interact with our website, pages viewed, links clicked and shopping activity.
  • Marketing information: including your marketing preferences and, where applicable, your interactions with our marketing communications.
  • Fraud and security information: information used to help detect, investigate and prevent fraudulent or unauthorised transactions and other unlawful activity.

3. How We Collect Your Information

We may collect personal information directly from you when you:

  • Place an order;
  • Create or use a customer account;
  • Contact our customer support;
  • Subscribe to marketing communications;
  • Participate in a promotion or survey;
  • Request a return or refund; or
  • Otherwise provide information to us.

We may also collect certain information automatically when you use our website through cookies, pixels and similar technologies, subject to applicable consent requirements.

We may receive personal information from third parties that assist us in operating our business, such as our ecommerce platform, payment providers, delivery providers, fraud prevention providers and advertising or analytics providers.

4. How We Use Your Personal Information

We may use your personal information for purposes including:

  • Processing, managing and fulfilling your orders;
  • Processing payments, refunds and returns;
  • Providing order confirmations and delivery updates;
  • Providing customer service and responding to enquiries;
  • Managing customer accounts;
  • Operating, maintaining and improving our website and services;
  • Personalising aspects of your shopping experience where permitted;
  • Detecting and preventing fraud, abuse, security incidents and unlawful activity;
  • Complying with legal, regulatory, tax and accounting obligations;
  • Establishing, exercising or defending legal claims;
  • Sending marketing communications where permitted by law;
  • Measuring the effectiveness of our services and marketing activities; and
  • Protecting our customers, business, website and legal rights.

5. Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on one or more of the following:

  • Performance of a contract: where processing is necessary to provide products or services you have ordered or to take steps at your request before entering into a contract.
  • Legal obligation: where processing is necessary for us to comply with applicable legal or regulatory requirements.
  • Legitimate interests: where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and freedoms. This may include protecting our business against fraud, improving our services and securing our website.
  • Consent: where you have provided valid consent for a particular processing activity. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

6. Shopify

Our online store is hosted using Shopify's ecommerce platform. Shopify provides technology that enables us to operate our online store and provide our products and services to you.

When you interact with our store, certain personal information may be processed through Shopify's systems in connection with providing ecommerce functionality, processing transactions, maintaining security and delivering related services.

Shopify may process personal information in accordance with its own applicable privacy terms and policies. We encourage you to review Shopify's privacy information for further details about its processing activities.

7. Payments

Payments may be processed by Shopify and/or third-party payment service providers. Depending on the payment method you select, your payment information may be provided directly to the relevant payment provider.

We generally do not receive or store complete payment card information where that information is handled directly by our payment service providers.

Payment providers may process your information for purposes including payment authorisation, fraud prevention, transaction processing and compliance with legal obligations.

8. Sharing Your Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services. These may include:

  • Ecommerce and website service providers;
  • Payment processors and financial institutions;
  • Shipping, logistics and fulfilment providers;
  • IT, hosting, cloud and security providers;
  • Customer service providers;
  • Analytics providers;
  • Advertising and marketing providers, where permitted by law;
  • Fraud prevention and risk management providers;
  • Professional advisers, such as accountants, auditors and legal advisers;
  • Government authorities, regulators, courts or law enforcement agencies where required or permitted by law; and
  • Potential purchasers, investors or other relevant parties in connection with a merger, acquisition, restructuring, financing or sale of all or part of our business.

We do not sell your personal information in the ordinary meaning of selling personal information for money.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our services, maintain security and, where applicable, provide or measure advertising.

Some cookies are strictly necessary for our website to function and may not require consent. Where required by applicable law, non-essential cookies and similar technologies will only be used after you have provided the appropriate consent.

You may be able to manage your cookie preferences through the cookie consent controls available on our website and through your browser settings.

Further information about the cookies and similar technologies used by our store may be provided through our cookie notice or cookie preference tool.

10. Marketing Communications

Where permitted by law, we may use your contact information to send you information about Vantier products, promotions, offers and other marketing communications.

We will obtain consent where consent is required by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant email or by contacting us at contact@vantier.com.

Opting out of marketing communications will not prevent us from sending non-marketing communications that are necessary to administer your account, fulfil your orders, provide customer service or communicate important information about transactions with us.

11. International Transfers

Because we operate an online store and use third-party service providers, your personal information may be processed or stored in countries outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer of personal information, we will take appropriate steps to ensure that the transfer is made lawfully, including using recognised adequacy arrangements or appropriate contractual safeguards where applicable.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, complying with legal, tax and accounting obligations, resolving disputes, preventing fraud and enforcing agreements.

Retention periods may vary depending on the type of information, why we collected it and applicable legal requirements. When personal information is no longer required, we will take reasonable steps to delete, anonymise or otherwise securely dispose of it.

13. Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

14. Your Data Protection Rights

Depending on the circumstances and subject to applicable law, you may have rights in relation to your personal information, including:

  • Right of access – to request information about the personal information we hold about you and obtain a copy of it.
  • Right to rectification – to request correction of inaccurate or incomplete personal information.
  • Right to erasure – to request deletion of your personal information in certain circumstances.
  • Right to restriction – to request restriction of processing in certain circumstances.
  • Right to data portability – to receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, have it transferred to another organisation.
  • Right to object – to object to certain processing based on legitimate interests and to object to the use of your personal information for direct marketing.
  • Rights relating to automated decision-making – certain rights may apply where decisions producing legal or similarly significant effects are made solely through automated processing.
  • Right to withdraw consent – where processing is based on your consent, you may withdraw that consent at any time.

These rights are subject to conditions and exceptions under applicable law.

To exercise a data protection right, please contact us at contact@vantier.com. We may need to request information reasonably necessary to verify your identity before processing your request.

15. Complaints

If you have concerns about how we process your personal information, please contact us first at contact@vantier.com so that we can investigate your concern.

If UK data protection law applies to the processing of your personal information, you may also have the right to lodge a complaint with the Information Commissioner's Office ("ICO"), the UK's data protection regulator.

16. Children's Privacy

Our products and services are not intended to be directed specifically at children. We do not knowingly seek to collect personal information from children where doing so would be inconsistent with applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at contact@vantier.com.

17. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties. We are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing personal information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies or applicable legal requirements.

When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page. Where required by law, we will provide additional notice of material changes.

19. Contact Us

If you have any questions about this Privacy Policy, our privacy practices or your personal information, please contact:

Vantier
Email: contact@vantier.com